Welcome to ubumoms.com where you can create customized UBU Products.  Select from 1000's of combinations that resemble you, the moms in your life, friends and family members.  Even include a beloved family pet.

We want your experience to be memorable and enjoyable, and most of all we want you to have fun. The following will answer any questions you might have.  To get started, click on the product you want and follow the easy personalization instructions.

 DESIGNING YOUR PERSONALIZED UBUMOMS PRODUCT

 Body and Head Selection – For each item, please select a head and/or body as requested by the item being ordered. Based on the information you enter, we will draw a male or female body, then size and position it. Please be sure to indicate a head number and hair color for each body.  If a head number is not indicated, we will use the hairstyle and hair color of the character in the Body Selection Screen and if only brown hair is indicated, we will use light brown.  Please make sure to indicate a child’s age so we can size the body proportionately and provide other relevant details (e.g., children who are twins).
 
Unless otherwise indicated, we place bodies and/or heads in descending order in the positions listed on the order form.  Sizes and shapes of the bodies and heads may vary slightly depending on the item ordered and the number of characters on it.
 
Formats/Layouts - We offer a selection of layouts with different head and/or body combinations.  Please note that some formats come with pre-selected bodies and a choice of heads; others come with a set number of characters and choice of bodies. Bodies and heads will appear as shown on the Body and Head selection screens.  Please be sure to indicate the format when you order.

Printed Colors - Items are printed in the colors shown on the item being ordered (unless otherwise indicated).  Due to the different products and surfaces we print on and differences on monitors, actual colors may vary slightly.

Type Styles and Text Colors - Choice of type style is available where indicated on the order form. Choice of red, black or blue type color is available on products where indicated on the order form.  If a color is not selected, black will be used.

Greetings, Headings, Closings - When the order form has space for a greeting, heading or closing (e.g., memo pads, note cards, gift stickers), please be sure one is indicated, regardless of which format is chosen.  If nothing is indicated, nothing will be included, even if there is a greeting, heading or closing on your sample.

Abbreviations - Abbreviations (e.g., St., Ave., Dr.) are used at the discretion of the artist.  If you do not want us to use abbreviations, please indicate so on the order form.  State names are always abbreviated.

ENSURING YOUR SATISFACTION

Submitting Orders - Orders may only be submitted online. We encourage you to check your order carefully before submitting it as we regret we are unable to accept any changes or cancellations once an order has been submitted.

Communications by Email - We rely heavily on email for communicating with our customers, so please ensure we have your current email address.

Order Acknowledgment – After you place your order, you will get an email confirmation with an estimated ship date.  Please review the email to make sure all order and shipping information is correct; if there is an error, please contact us immediately.  When you contact us, please refer to the confirmation number on the order acknowledgement email.

Mistakes - We always try our best to ensure that every order is processed correctly; however, occasionally things go wrong with an order.  When this happens, just email us the confirmation number and a description of the problem.  If we make a mistake on your order and it’s our fault, we’ll replace it at no charge.  If the mistake is yours, we will redo the item at a reduced charge.  Either way, we will process it ASAP.

Order Production Time - During non-holiday periods, your order will be shipped within 7 business days from receipt of a completed order form.  During October, November and December, processing time varies; we will keep you informed of order processing time during this period.

Rush processing is available for all items, except rubber stamps, checks and memo pads.  A Rush Processing Charge of $18 will apply for each requested item. Rush items ship via UPS Ground within 24 hours if received by 12:00 p.m. PST.  Faster shipping options are available.  Expedited processing is not available in October, November and December.

Order Tracking - When your order has shipped, we send you an email notification with a tracking number.  You can track the delivery status of your order on our web site or at www.ups.com.

2008 Holiday Order Deadlines - Our 2008 Hanukkah order deadline is November 17th; our Christmas deadline is December 3rd.  Holiday orders will be shipped at least one week prior to the holiday.  Orders received after these deadlines will be processed as soon as possible, but may not be shipped in time for the holiday.  Our offices will be closed from December 25th through January 3rd.

SHIPPING CHARGES

We ship all orders via UPS Ground. Our shipping fees are based on flat rate shipping rates for all orders in the 48 states and are as follows:

Order $ Shipping Cost is

up to 25        $6.25

25.01-60        7.75

60.01-75        9.50

75.01-100      10.50

100.01-150     12.50

150.01-200     13.75

200.01-250     15.95

251.00-300     18.95

over 300.01       7% of order
 

We also offer expedited shipping for those you who require fast delivery and offer UPS Next Day Air or UPS 2nd Day Air.  Select the appropriate category when you check out.  Please note that the shown charges will be added to the cost of standard shipping.

U•B•U PRIVACY STATEMENT/SECURE ORDERING

We take your privacy very seriously. You are on a secured site when you order form us and your billing data is transmitted to our server in an encrypted format that cannot be viewed by others. We take every precaution to protect your personal and credit card information. We do not retain any credit card information once the transaction is completed nor do we sell or share any of your personal information.

OUR DESIGNS

u•b•u™ activity figures, heads, associated products, EZ Designer and advertising materials are copyrighted, trademarked and proprietary to u•b•u.  u•b•u personalized products are licensed to authorized dealers and their customers solely for use in obtaining products from u•b•u™.  Any other use without written authorization from u•b•u™ is prohibited.  Written authorization from u•b•u is required prior to displaying any u•b•u™ items on the internet or in other electronic media.